Data Protection

Bouncing Ball Privacy Policy

Your personal data belongs to you. This Privacy Policy explains exactly what information Bouncing Ball collects when you use the platform, why we collect it, how we use it, and what rights you have over it. We keep things straightforward — no legal jargon, no hidden surprises.

Last updated: 1 January 2025
Your Data, Your Rights

Bouncing Ball is committed to protecting your privacy. We collect only what we need, use it only for stated purposes, and never sell your data to third parties.

Privacy at a Glance

How Bouncing Ball Protects Your Privacy

Six things that define how Bouncing Ball handles your personal information — before you read the full policy below.

Minimal Data Collection

Bouncing Ball only collects the personal data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We do not collect data speculatively or for purposes we cannot justify.

256-Bit SSL Encryption

All data transmitted between your device and the Bouncing Ball platform is protected by 256-bit SSL encryption. Your personal information and payment details are never transmitted in plain text under any circumstances.

No Data Sales — Ever

Bouncing Ball does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used only to operate and improve the Bouncing Ball platform and to meet our legal obligations.

Controlled Third-Party Access

Where Bouncing Ball shares data with third parties — such as payment processors or identity verification providers — it is done under strict data processing agreements. These partners are permitted to use your data only for the specific purpose for which it was shared.

You Control Your Preferences

You can update your marketing preferences, request access to your data, or ask for your data to be deleted at any time through your Bouncing Ball account settings or by contacting our support team directly.

Clear Retention Limits

Bouncing Ball does not keep your data indefinitely. Retention periods are defined for each category of data and are based on legal requirements and operational necessity. Data is deleted or anonymised when the retention period expires.

Contents

This Privacy Policy applies to all users of the Bouncing Ball platform at bouncing-ball.vip, including the website and mobile application. By registering an account or using the platform, you confirm that you have read and understood this policy. If you have questions, contact us at [email protected] before registering.

1 Who We Are

Bouncing Ball is an online gaming platform operated at bouncing-ball.vip. When this Privacy Policy refers to "Bouncing Ball", "we", "us", or "our", it means the company that operates the Bouncing Ball platform and is responsible for the personal data you provide when using our services.

Bouncing Ball acts as the data controller for all personal information collected through the platform. This means we determine the purposes and means of processing your personal data and are responsible for ensuring that processing is carried out lawfully and transparently.

If you have any questions about how Bouncing Ball handles your personal data, or if you want to exercise any of your data rights, you can contact us at any time at [email protected]. We aim to respond to all privacy-related queries within 72 hours.

2 Data We Collect

Bouncing Ball collects personal data in several categories depending on how you interact with the platform. The table below summarises what we collect and why.

Category Examples Purpose
Identity Data Full name, date of birth, gender, nationality Account registration, age verification, KYC compliance
Contact Data Email address, phone number Account communication, support, notifications
Verification Data Government-issued ID, proof of address Identity verification, AML compliance, withdrawal processing
Financial Data bKash/Nagad/Rocket account reference, transaction history Deposit and withdrawal processing, fraud prevention
Technical Data IP address, device type, browser, operating system Platform security, fraud detection, service improvement
Usage Data Games played, session duration, bet history, login times Responsible gaming monitoring, platform improvement, personalisation
Marketing Data Communication preferences, promotion history Sending relevant offers to players who have opted in

Bouncing Ball does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is strictly necessary for responsible gaming purposes — for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion.

3 How We Collect Your Data

Bouncing Ball collects your personal data through the following channels:

  • Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account settings, you provide data directly to Bouncing Ball.
  • Automated technologies: When you use the Bouncing Ball platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, and browsing behaviour on the platform.
  • Third-party sources: Bouncing Ball may receive data about you from identity verification providers, payment processors, and fraud prevention services. This data is used to verify your identity, process payments, and protect the platform from fraudulent activity.

Bouncing Ball never purchases personal data from data brokers or marketing list providers. All data we hold about you comes either directly from you or from service providers we use to operate the platform.

4 Why We Use Your Data

Bouncing Ball uses your personal data for the following purposes:

  • Account management: To create and maintain your Bouncing Ball account, verify your identity, and manage your account settings and preferences.
  • Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and other accepted payment methods, and to maintain accurate financial records.
  • Legal compliance: To meet our obligations under anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and any other applicable laws and regulations.
  • Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
  • Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
  • Customer support: To respond to your queries, complaints, and requests, and to maintain records of our communications with you.
  • Platform improvement: To analyse how players use the Bouncing Ball platform and to improve the user experience, game selection, and technical performance.
  • Marketing: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing communications.

5 Legal Basis for Processing

Bouncing Ball processes your personal data on the following legal bases:

  • Contract performance: Processing that is necessary to provide the Bouncing Ball service to you under the Terms and Conditions you agreed to when registering — including account management, payment processing, and customer support.
  • Legal obligation: Processing that is required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and responses to lawful requests from regulatory authorities.
  • Legitimate interests: Processing that is necessary for Bouncing Ball's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
  • Consent: Processing that is based on your explicit consent, including sending marketing communications. You can withdraw your consent at any time through your account settings or by contacting support.

Bouncing Ball never processes your personal data without a valid legal basis. If you want to know the specific legal basis for any particular processing activity, contact us at [email protected] and we will provide a clear explanation.

6 Sharing Your Data

Bouncing Ball does not sell your personal data. We share your data only in the following circumstances and only to the extent necessary for the stated purpose:

  • Payment processors: We share financial data with bKash, Nagad, Rocket, and other payment providers to process your deposits and withdrawals. These providers process your data only as necessary to complete the transaction.
  • Identity verification providers: We share identity and verification data with third-party KYC providers to verify your identity and age as required by our licensing obligations.
  • Fraud prevention services: We share technical and usage data with fraud detection services to identify and prevent fraudulent activity on the platform.
  • Regulatory authorities: We may be required to share data with regulatory bodies, law enforcement agencies, or courts where required by applicable law. Bouncing Ball will always seek to limit such disclosures to the minimum required.
  • Group companies: Bouncing Ball may share data with affiliated companies within the same corporate group for internal administrative purposes, subject to the same data protection standards set out in this policy.

All third parties with whom Bouncing Ball shares personal data are required to process that data in accordance with applicable data protection laws and are permitted to use it only for the specific purpose for which it was shared. Bouncing Ball does not permit third parties to use your data for their own marketing purposes.

Bouncing Ball does not transfer your personal data to countries outside your region without ensuring that appropriate safeguards are in place. Where international transfers are necessary, they are governed by standard contractual clauses or equivalent mechanisms.

7 Cookies and Tracking Technologies

Bouncing Ball uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

We use the following types of cookies:

  • Essential cookies: These are necessary for the platform to function. They enable core features such as account login, session management, and security. You cannot opt out of essential cookies without affecting platform functionality.
  • Analytics cookies: These help us understand how players use the Bouncing Ball platform — which pages are visited most, how long sessions last, and where players encounter difficulties. This data is used in aggregate and anonymised form to improve the platform.
  • Preference cookies: These remember your settings and preferences, such as your preferred language and display options, so you do not have to re-enter them each time you visit.
  • Marketing cookies: These are used to deliver relevant promotional content to players who have opted in to marketing communications. They track which promotions you have seen and interacted with.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Bouncing Ball platform. For essential cookies, no opt-out is available as they are required for the platform to operate.

8 Data Retention

Bouncing Ball retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

  • Account data: Retained for the duration of your account and for 5 years after account closure, as required by AML regulations.
  • Transaction records: Retained for 7 years from the date of the transaction, in line with financial record-keeping requirements.
  • Identity verification documents: Retained for 5 years after account closure or the completion of the last transaction, whichever is later.
  • Customer support records: Retained for 3 years from the date of the last interaction.
  • Marketing data: Retained until you withdraw your consent to receive marketing communications, after which it is deleted within 30 days.
  • Technical and usage data: Retained for 13 months from the date of collection, after which it is anonymised or deleted.

When a retention period expires, Bouncing Ball either permanently deletes your data or anonymises it so that it can no longer be linked to you. Anonymised data may be retained indefinitely for statistical and analytical purposes.

9 Your Privacy Rights

You have the following rights in relation to the personal data that Bouncing Ball holds about you. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

Right of Access Request a copy of all personal data Bouncing Ball holds about you.
Right to Rectification Ask us to correct any inaccurate or incomplete data we hold about you.
Right to Erasure Request deletion of your personal data where there is no longer a legal basis for us to hold it.
Right to Restriction Ask us to restrict processing of your data in certain circumstances.
Right to Portability Receive your data in a structured, machine-readable format for transfer to another provider.
Right to Object Object to processing based on legitimate interests, including direct marketing.

Please note that some rights are subject to limitations. For example, Bouncing Ball cannot delete data that we are legally required to retain under AML or KYC regulations. Where a limitation applies, we will explain this clearly in our response to your request.

10 Data Security

Bouncing Ball takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

  • SSL encryption: All data transmitted between your device and the Bouncing Ball platform is encrypted using 256-bit SSL technology.
  • Access controls: Access to personal data within Bouncing Ball is restricted to staff who need it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
  • Secure storage: Personal data is stored on secure servers with restricted physical and logical access. Regular security audits are conducted to identify and address vulnerabilities.
  • Incident response: Bouncing Ball has a data breach response procedure in place. In the event of a breach that poses a risk to your rights and freedoms, we will notify you and the relevant regulatory authority within the timeframes required by applicable law.

While Bouncing Ball takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

11 Children's Privacy

The Bouncing Ball platform is strictly for adults aged 18 and above. Bouncing Ball does not knowingly collect personal data from anyone under the age of 18. Age verification is required during the account registration process to confirm that all players meet the minimum age requirement.

If Bouncing Ball discovers that personal data has been collected from a person under the age of 18, that account will be closed immediately, all data will be deleted, and any deposited funds will be returned to the original payment method. If you believe that a minor has registered an account on the Bouncing Ball platform, please contact us immediately at [email protected].

12 Marketing Communications

Bouncing Ball sends promotional emails, SMS notifications, and in-platform messages to players who have opted in to receive marketing communications. These communications may include information about bonuses, new games, promotions, and platform updates.

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email from Bouncing Ball.
  • Updating your communication preferences in your Bouncing Ball account settings.
  • Contacting Bouncing Ball support at [email protected] and requesting to be removed from marketing lists.

Opting out of marketing communications does not affect transactional communications — Bouncing Ball will continue to send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts regardless of your marketing preferences.

Bouncing Ball does not share your contact details with third-party marketers. All marketing communications you receive from Bouncing Ball are sent directly by us or by our authorised communication service providers acting on our behalf.

13 Changes to This Privacy Policy

Bouncing Ball may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how we use your personal data, Bouncing Ball will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the Bouncing Ball platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We recommend checking this page periodically to stay informed of how Bouncing Ball protects your privacy. If you disagree with any changes to this policy, you should stop using the platform and contact support to close your account and request deletion of your data.

14 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Bouncing Ball handles your personal information, please get in touch with our team. We take all privacy queries seriously and aim to resolve them promptly.

  • Email: [email protected]
  • Live Chat: Available within the Bouncing Ball platform after login, 24 hours a day, 7 days a week.
  • Response Time: Privacy-related queries are typically resolved within 72 hours via email and within 10 minutes via live chat.

For questions about responsible gaming or self-exclusion, please also visit the Responsible Gaming page. For the full terms governing your use of the platform, see our Terms and Conditions.

Ready to Play?

Join Bouncing Ball — Safe, Fair, and Secure

Your data is protected, your games are certified fair, and your payouts are real. Register your Bouncing Ball account today and start playing with confidence.

Create Free Account Login to Play