Bouncing Ball FAQ —
All Your Questions, Answered

Yes. You must be at least 18 years old to register and play on the Bouncing Ball platform. This is a firm requirement and applies to all players regardless of the game they wish to play. Bouncing Ball takes age verification seriously as part of its responsible gaming commitment.

No. Each player is allowed only one Bouncing Ball account. Creating multiple accounts is against the platform rules and may result in all associated accounts being suspended. If you have forgotten your login details, use the password recovery option on the login page rather than creating a new account.

Go to the login page and click the "Forgot Password" link. Enter the mobile number linked to your Bouncing Ball account and follow the instructions sent to your phone. If you run into any trouble, the support team can help you regain access quickly via live chat.

You can update most account details — including your email address and contact number — from the account settings section after logging in. For changes to your registered name or payment details, contact the Bouncing Ball support team directly so they can verify and process the update securely.

Bouncing Ball accepts deposits via bKash, Nagad, and Rocket — the three most widely used mobile financial services in Bangladesh. All three options are available 24 hours a day and process instantly, so your balance is ready to play the moment your transaction goes through.

Deposits via bKash, Nagad, and Rocket are credited to your Bouncing Ball account instantly in almost all cases. If your balance has not updated within five minutes of a successful transaction, take a screenshot of your payment confirmation and contact the support team — they will resolve it quickly.

The minimum deposit on Bouncing Ball is ৳100. This low threshold means you can start playing without committing a large amount upfront. There is no maximum deposit limit, though very large transactions may require additional verification for security purposes.

Yes. All transactions on the Bouncing Ball platform are encrypted and processed through secure payment gateways. Your financial information is never stored on the platform itself — payments go directly through bKash, Nagad, or Rocket's own secure systems. Bouncing Ball does not have access to your mobile banking PIN or password at any point.

No. Bouncing Ball requires that all deposits come from a payment account registered in your own name. Using a third-party account for deposits can lead to delays, failed transactions, or account suspension. Always use your own bKash, Nagad, or Rocket account when topping up your Bouncing Ball balance.

Log in to your Bouncing Ball account, go to the withdrawal section, enter the amount you want to withdraw, and select your preferred method — bKash, Nagad, or Rocket. The funds will be sent directly to your registered mobile wallet. Make sure the wallet number matches the one on your account to avoid delays.

Most Bouncing Ball withdrawals are processed within one to three hours. During peak periods, it may take up to 24 hours. If your withdrawal has not arrived after 24 hours, contact the support team with your transaction reference number and they will investigate immediately.

The minimum withdrawal amount on Bouncing Ball is ৳200. There is a daily withdrawal limit in place for standard accounts — check your account settings for your current limit. Players with higher activity levels may be eligible for increased withdrawal limits upon request.

Withdrawals can be rejected for a few reasons:

• The wallet number entered does not match your registered account details.
• You have an active bonus with wagering requirements that have not yet been met.
• Your account requires identity verification before the first withdrawal.
• The withdrawal amount exceeds your current daily limit.

If none of these apply, contact the Bouncing Ball support team for a full explanation.

The Bouncing Ball game lobby currently features seven titles: Jackpot Bingo, Jungle Delight, Royal Fishing, High Roller, Bird Catcher, Fruit Shop, and Roulette. New games are added regularly, so check the lobby often for the latest additions.

Yes. All Bouncing Ball game outcomes are determined by certified random number generation systems. No outcome can be predicted, manipulated, or influenced by the platform or any player. The results of every spin, card draw, and fishing catch are completely random and independently verified for fairness.

Absolutely. Every Bouncing Ball game is fully optimised for mobile play. You can access the entire game lobby through your mobile browser or download the Bouncing Ball app from the app page. Games are tested on popular Android devices used across Bangladesh and load quickly even on slower connections.

Minimum bets vary by game. Most Bouncing Ball games start from ৳5 to ৳10 per round. High Roller has a higher minimum of ৳50 due to its premium format and higher payout potential. You can check the minimum bet for each game on its individual game page.

Some Bouncing Ball games offer a practice or demo mode for registered users. This lets you get familiar with the game mechanics before placing real bets. To access demo modes, log in to your account and look for the practice option on the game page. Note that winnings from demo play cannot be withdrawn.

If your internet connection drops during a Bouncing Ball game round, the round will be completed automatically by the system based on the outcome already generated. When you reconnect, you will see the result of the round and any winnings will be credited to your account. No bets are lost due to disconnections.

New players who register and make their first deposit on Bouncing Ball are eligible for a welcome bonus. The exact bonus amount and terms are displayed on the registration page and in the promotions section of your account. Bonuses are credited automatically after your qualifying deposit is confirmed.

Wagering requirements mean you need to play through your bonus amount a certain number of times before you can withdraw the bonus funds as cash. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. Full wagering terms are listed in the promotions section of your Bouncing Ball account.

Yes. Bouncing Ball regularly offers reload bonuses, cashback promotions, and seasonal deals for existing players. These are announced in the promotions section of your account and via notifications. Staying active on the platform increases your chances of receiving personalised bonus offers.

Bonuses are usually credited within a few minutes of the qualifying action — such as completing registration or making a deposit. If your bonus has not appeared after 15 minutes, check that you met all the qualifying conditions (minimum deposit amount, correct payment method, etc.). If everything looks correct, contact the support team with your account details and they will investigate.

You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours. Decreasing a limit takes effect straight away. Bouncing Ball encourages all players to use these tools to keep their gaming within a comfortable budget.

Yes. Bouncing Ball offers a self-exclusion feature that lets you temporarily or permanently suspend your account. You can choose a cooling-off period of 24 hours, 7 days, 30 days, or longer. During this time, you will not be able to log in or place bets. Visit the Responsible Gaming page for full details on how to activate this feature.

If you feel that your Bouncing Ball gaming is becoming difficult to control, the most important step is to reach out. You can use the self-exclusion tool in your account settings, contact the Bouncing Ball support team for guidance, or visit the Responsible Gaming page for resources and support information. Gaming should always be enjoyable — if it stops feeling that way, take a break.